Terms and Conditions
Terms & Conditions
Introduction
Welcome to Fleur Boutique! By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase. If you do not agree to these terms, you may not use our services.
General Information
Business Name: Fleur Boutique
Website: https://fleurboutique.org.uk/
Contact: Charlotte@fleurboutique.org.uk
Products
All products are handmade and may vary slightly in appearance, size, and color due to their handcrafted nature.
Product descriptions, images, and prices are subject to change without notice.
We strive to ensure all product details are accurate, but minor discrepancies may occur.
Orders
Orders are processed on a first-come, first-served basis.
A confirmation email will be sent once your order is placed.
We reserve the right to refuse or cancel orders if we suspect fraudulent activity or if a product is unavailable.
Due to the nature of the product there may be a delay between placing your order and shipping due to creation. If this is a problem then please contact Charlotte@fleurboutique.org.uk before ordering to confirm lead times.
Payments
Payments must be made in full at the time of purchase.
Accepted payment methods include Stripe, Google & Apple pay.
All prices are listed in GBP and are inclusive/exclusive of applicable taxes.
Shipping and Delivery
Shipping costs and estimated delivery times will be displayed at checkout.
We are not responsible for delays caused by shipping carriers or customs.
Any customs duties, taxes, or additional fees are the buyer’s responsibility.
Returns and Refunds
Due to the custom nature of our products, we do not accept returns. Subject to discretion.
If you receive a defective or damaged product, contact us within 7 days of receiving your order with proof of the issue (e.g., photos).
Refunds or replacements will be processed at our discretion.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the purchase price of the product.
Privacy Policy
Your personal information is handled in accordance with our Privacy Policy, which can be viewed https://fleurboutique.org.uk/terms#privacy.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.
Governing Law
These Terms and Conditions are governed by the laws of The United Kingdom. Any disputes will be resolved appropriately.
Contact Us
For questions or concerns about these Terms and Conditions, please contact us at Charlotte@fleurboutique.org.uk
Privacy Policy
Introduction
At Fleur Boutique, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us.
Information We Collect
Personal Information: When you make a purchase or contact us, we may collect personal details such as your name, email address, phone number, billing and shipping address, and payment information.
Non-Personal Information: We may collect non-identifiable information such as browser type, IP address, and website usage data to improve our services.
How We Use Your Information
To process and fulfill your orders.
To communicate with you about your orders, inquiries, or promotions.
To personalize your shopping experience.
To improve our website and services.
To comply with legal obligations.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with trusted service providers who assist in operating our business (e.g., payment processors, shipping companies) but only to the extent necessary to provide their services.
We may disclose your information if required by law or to protect our legal rights.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.
Data Security
We implement industry-standard security measures to protect your personal information.
While we strive to safeguard your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, update, or delete your personal information by contacting us at charlotte@fleurboutique.org.uk.
You may opt out of receiving promotional emails by following the unsubscribe instructions included in our communications.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at charlotte@fleurboutique.org.uk